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HDD Recovery: FAQ

HDD Recovery understands that not everyone is an expert with data recovery. Our customers just want an easy way to get their data back when disaster stikes. Below is common questions we get. You you have any additional questions please call us at 626-898-7111 or email us at our Contact Page.

What Is Data Recovery
Data recovery is the process of retrieving deleted or corrupted data from failed electronic storage media such as hard drives, flash drives, SSD drives, removable media and compact flash drives. Your data can become inaccessible because of software problems, computer viruses, mechanical failre, electrical malfunction or human errors.
How Do I Ship My Drive
It is important that your hard drive is packaged carefully to avoid damage during shipment. Place the Hard Drive in an anti-static bag. We recommend shipping the drive in its original manufacturer's packaging and use the plastic shields. Pack the hard drive in a sturdy corrugated cardboard and use heavy foam padding. Do not use styrofoam peanuts because they cause static electricity and could get jammed into the hard drive. Be sure the padding material is at least two inches thick around the drive.
My Hard Drive Is Making Noise, Is Data Recovery Possible?
Even if your hard drive is making noise we can help you get your data back. Hard drives are subject to mechanical failure over time. A common sign of mechanical failure are strange noises such as: Clicking, Ticking, Grinding, Humming and Buzzing If your hard drive is making any strange noises, stop using it and contact us immedatly.

 

 

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